Refund Policy
  • Shipping: U.S. addresses only (48 states + DC)
  • Return Window: 30 days from delivery
  • Condition: Unused, original packaging
  • Return Shipping: Customer pays return shipping unless there is a manufacturing issue
  • Refund Speed: 3–5 business days after inspection
  • Size or Color Swap: Instant Exchange—new item ships once we scan your return

Eligibility

  • Item must be new—no dirt, odors, or missing parts
  • Original tags and packaging required
  • Custom-logo tents and heavily used/soiled gear are non-returnable

Start A Return

  1. Visit our self-service returns portal (link in your confirmation email) or email info@trendtents.com
  2. Select Refund or Instant Exchange
  3. Ship your item back via your preferred carrier and pay the postage
  4. For Instant Exchange, we’ll ship your replacement as soon as we scan your return

Inspection & Refund

  • We inspect returns within 48 hours of arrival
  • Refunds post to your original payment method in 3–5 business days
  • We’ll email you as soon as it’s processed

Exchanges

Need a different size or color? Choose Instant Exchange in the portal. Once we scan your return, we send your replacement right away—so you’re never without a tent for long.

Warranty

Every Trend Tent carries a 1-year craftsmanship warranty and 30-Day returns on fabric, poles, zippers, and seams. If it’s our fault, we repair or replace at no cost. After year one, replacement parts are available at fair prices for accidental damage.

Email: info@trendtents.com
Phone: (866) 948-0088 - Mon-Fri, 9am-5pm PT