Frequently Asked Questions
All orders are shipped from our Santa Ana, CA warehouse.
Not yet. We currently ship anywhere in the U.S.—EXCEPT Alaska & Hawaii. Sign up for our newsletter to hear when that changes.
Yes—tents always ship free. All other orders ship free at $150+; under $150 is a flat $9.95 (lower 48).
• West Coast: 3-4 business days
• East Coast: 5-7 business days
You'll receive a tracking link as soon as your box is scanned.
Email info@trendtents.com before the label is created. Once a label is scanned we can’t reroute, but you can refuse delivery and we’ll reship.
Visa, MasterCard, AmEx, Discover, PayPal, Shop Pay, Apple Pay, Venmo, Google Pay.
Yes—Shop Pay Installments (0% APR for 4-installment “Pay in 4”) and PayPal’s “Pay in 4.” Choose either option at checkout.
For new releases, you can secure your tent with a partial deposit. We’ll charge the balance on the Balance‐Due Date listed on the product page. Cancel anytime before that date for a full refund.
30 days from delivery—unused, unwashed, original packaging.
If it's returned because of a mistake or manufacturing error, no. Lower-48 customers get a prepaid UPS label; we deduct nothing from your refund.
We inspect returns within 48 h of arrival and refund to your original payment method within 3-5 business days.
Email info@trendtents.com with subject “Cancel Order #[your number]” by 1 p.m. PT the next business day. Pre-orders can be cancelled anytime before the Balance-Due Date.
200-280gsm cotton or poly-cotton—four-season tough, solo-pitch light. Used as our standard.
Brisa™, Asher™, and Safari Wall models meet CPAI-84 standards with PFC-free chemistry.
Yes—every Bell, Wall, and Safari tent ships with a 650 °F-rated silicone stove jack. Always use a spark arrestor.
Bell/Tipi ≤ 15 min (one person)
Wall/Safari 25-40 min (two people)
Yes—hose it down once and let it dry. This swells fibers to seal needle holes.
• 3m: 2-3 sleepers
• 4m: 4-5 sleepers
• 5m: 6-8 sleepers on cots
Brush off dirt, sponge with mild soap, rinse well, air-dry completely. No machine washing.
Once a year or when dark patches absorb water after rain.
Spray white vinegar, wait 15 min, scrub lightly, rinse, and dry in full sun.
1-year craftsmanship warranty on fabric, seams, zippers, and poles.
Year 1 parts are free. After that we sell replacements at cost and walk you through DIY fixes or handle repairs in-house.
Fill out the Wholesale form—approval in one business day with NET-30 terms.
Custom Bell/Tipi MOQ 4; Wall/Safari MOQ 2; Stretch/Event MOQ 1. Prototype ≈ 30 days; bulk 60-90.
Absolutely!
- Email: info@trendtents.com
- Phone: (866) 948-0088 (Mon–Fri, 9 a.m.–5 p.m. PT)
We answer within 24 hours!