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  • Address: 4381 Edgewood Avenue, Fresno, California, 93704
  • Mobile: (866) 948-0088
  • Email: info@trendtents.com
  • Opening hours 09:30-17:30

FAQ

  • Orders & Shipping

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.

We offer the following shipping options:

  • We offer FREE shipping.
  • Ships from our Los Angeles, California warehouse, shipping time is usually 3-7 days.

Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations soon.

Once your order is shipped, you will receive a tracking number via email. You can track your package on the carrier’s website. Or track your order package through this website: https://www.17track.net/en

If your package shows as delivered but you haven’t received it, please contact the shipping carrier directly to file a claim. We are not responsible for lost or stolen packages after delivery but will assist in resolving the issue.

  • Returns & Refunds

We accept returns of unused and undamaged items within 30 days of delivery. Items must be in their original packaging with tags. For full details, visit our Return Policy page.

Yes, customized or personalized items are non-returnable.

    • Contact our customer service at info@trendtents.com with your order number and reason for return. We will provide return instructions and a return authorization number.

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Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect upon arrival.

Refunds are processed within 5-10 business days after we receive and inspect your returned item.

  • Product Information

Our tents are made of high quality durable cotton canvas, waterproof and mold and mildew resistant, flame retardant. Each product description includes detailed information on the materials used.

Yes, our tents are designed to withstand various weather conditions, including rain and wind. 4-season use.

Yes, we offer customized tents. You can send your customization needs to our email: info@trendtents.com

  • Payment & Security

We accept major credit cards (Visa, MasterCard, American Express), and Google Pay.

Sure, your payment information is processed through a secure payment gateway and is never stored on our servers. We use SSL encryption to protect your personal data.

  • General Inquiries

You can reach our customer service team at info@trendtents.com or call us at (866) 948-0088. We are available Monday through Friday, 9:00AM – 6:00PM (PST).

1715 E Wilshire Ave, Suite 704/705, Santa Ana, CA 92705

Premium Quality

Our tents are crafted using durable, weather-resistant materials designed for long-term use. Whether it’s for events, glamping, or outdoor shelters, you can trust in our 18+ years of expertise.

Fast Delivery

We partner with UPS to ensure your orders arrive within 1-5 business days, no matter where you are in North America. Our Santa Ana, CA warehouse enables efficient order processing and quick shipping so you can start your outdoor adventure without delay.

Secure payment

Shop with confidence! We prioritize your online security with safe and encrypted payment options, ensuring your transactions are protected every step of the way.

24/7 Customer Support

Got a question? Our dedicated customer support team is available around the clock to assist with product inquiries, order updates, or anything else you need. We're here to help you anytime, anywhere.

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