1. Return Eligibility:
We accept returns of unused and undamaged items within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returns that do not meet these criteria may not be accepted.

2. We will not offer returns for the following non-commercial reasons:

  1. Incorrect size: The product model, color, size, etc. you purchased is wrong.

  Please carefully choose the model, color and size you need to buy before you buy, etc. If you do not understand, please contact our customer service.

  2. Order more than needed to buy.

  3. received after no longer needed.

  4. Do not like it for personal reasons.

  5. The product could not be delivered on time due to incorrect delivery address, zip code or phone number provided by you.

  6. Other non-commercial reasons.  

  7. Customized or personalized items

3. Return Process:
To initiate a return, please follow these steps:

3.1. Contact our customer service team at info@trendtent.com or (866) 948-0088 with your order number and the reason for the return: pictures or videos.

If your package is damaged in the packing or shipping process, you are required to provide relevant photos and videos of the damaged package, etc. Once confirmed and approved by our after-sales service team, please send the damaged product to our nearest      warehouse first (we will send the warehouse address by email, this shipping cost needs to be borne by you). We will then resend the new product to you.

Note: Please make sure that the photos and videos you provide are clear. Providing clear photos and videos will help us to solve your problem as quickly and efficiently as possible.

3.2. We will provide you with a return authorization number and instructions on how to send your item back to us.
3.3. Please use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Return Shipping Costs:
The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival. We recommend using a trackable shipping method to ensure your return reaches us safely. Original shipping charges are non-refundable.

6. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item.

7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide photos and videos of the damage or defect, and we will arrange a replacement or refund at no additional cost to you.

8. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

9. Contact Us:
If you have any questions or need further assistance, please contact our customer service team at info@trendtent.com or (866) 948-0088.