faq
Orders & Shipping
How long does it take to process my order?
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.
What are the shipping options?
We offer the following shipping options:
- We offer FREE shipping.
- Ships from our Los Angeles, California warehouse, shipping time is usually 3-7 days.
Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations soon.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your package on the carrier’s website. Or track your order package through the official UPS Website
What if my package is lost or stolen?
If your package is marked as delivered but has not been received, please reach out to the shipping carrier directly to initiate a claim. While we cannot be held responsible for lost or stolen packages after delivery, we are happy to assist you in resolving the matter.
return & refunds
What is your return policy?
We accept returns of unused and undamaged items within 30 days of delivery. Items must be in their original packaging with tags. For full details, visit our Return Policy page.
Are any items non-returnable?
Yes, customized or personalized items are non-returnable.
How do I initiate a return?
Contact our customer service at info@trendtents.com with your order number and reason for return. We will provide return instructions and a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect upon arrival.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect your returned item.
product information
What materials are used in your tents?
Our tents are crafted from high-quality, durable cotton canvas that is waterproof, mold and mildew resistant, and flame retardant. Each product listing also provides detailed information about the materials used to ensure transparency and confidence in your purchase.
Are your tents weather-resistant?
Absolutely, our tents are built for durability and are designed to withstand various weather conditions, including rain and wind. They are suitable for year-round, 4-season use.
Do you offer tent customization?
What makes you durable and customizable?
Payment & generals
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as Apple Pay and Google Pay.
Is my payment information secure?
Absolutely! Your payment information is processed securely through a trusted payment gateway and is never stored on our servers. We utilize SSL encryption to safeguard your personal data and ensure a secure transaction.
How can I contact customer service?
You can reach our customer service team at info@trendtents.com or call us at (866) 948-0088. We are available Monday through Friday, 9:00AM – 5:00PM (PST).
Where is your company located?
Our company headquarters is located at:
1715 E Wilshire Ave, Suite 704/705, Santa Ana, CA 92705.